CHUCKBEAR,

Have you tried making that east/west change this week?

ANYBODY requesting a service address change will have to go through the 'Move Department' and an order is generated. Within that order is a non-negotiable requirement that they send a technician to your new location to verify the correct installation of your dish and its connection to the receiver. Once that is done, then and only then will they "activate" the new address. They claim a 3 - 5 day response to the move depending on the technician's work load. In one of my 42 conversations I was told they might be able to get to me in eleven days.

So, if you are an old DirecTV customer like me and you call in to do a service address change, they access your account and see that you have not been migrated to the new 'merged' ATT system yet, they will do the migration on the spot. The moment that happens you are sunk.

Like I said in earlier posts, my experience with DirecTV was a 5 minute process and I was happily on my way.  This is the new reality and it ain't pretty.

Edited April 1, 2018 by jperry29

Maybe it's time to take a look at Dish for your sat TV service. We change our service address as often as daily with just a 5 minute online chat session. 

I changed some time ago. Direct became to difficult to deal with. Much happier with Dish . I don't think you will regret the change, much easier to set up and address changes are painless.  Find someone with Dish service and have them set you up for reveral ,. You both get $ off your bill for 10 mo and the rates for same service is much cheaper.  I save about $40 + a month.

 If allowed I will give you my account number for 

the  reveral.

jim

  On 4/1/2018 at 2:51 AM, jperry29 said:

 CHUCKBEAR,

Have you tried making that east/west change this week?

ANYBODY requesting a service address change will have to go through the 'Move Department' and an order is generated. Within that order is a non-negotiable requirement that they send a technician to your new location to verify the correct installation of your dish and its connection to the receiver. Once that is done, then and only then will they "activate" the new address. They claim a 3 - 5 day response to the move depending on the technician's work load. In one of my 42 conversations I was told they might be able to get to me in eleven days.

So, if you are an old DirecTV customer like me and you call in to do a service address change, they access your account and see that you have not been migrated to the new 'merged' ATT system yet, they will do the migration on the spot. The moment that happens you are sunk.

Like I said in earlier posts, my experience with DirecTV was a 5 minute process and I was happily on my way.  This is the new reality and it ain't pretty.

Just switched from the West Coast feed to our Tampa locals a few weeks ago. Took one call, not on hold long, and in a matter of less than a minute, the change was made. Easy and simple. A had the rep wait on the line until the receiver refreshed and the new locals showed up. It took a matter of several seconds and it was done. Not sure about any "migration" of my account. That has never come up in conversation. Chuck

I had Dish for 5 years and never had a problem changing locals. Last year I purchased a used Class A in Phoenix. and it had a Travler sat dish on the roof but it was for DirecTv and would not work with Dish unless I purchased a $300 conversion kit and paid another $200 for the install. I switched to DirecTv. After a few months I went to the east coast (NC) for the summer and had no problem changing my locals. When I got back to AZ for the winter I again had no problem. I am anxious to see what is in store for me this summer when I go north to Idaho. I would love to change back to Dish but my Dish is only set up for DirecTv. 

UPDATE:

It seems that the filing of a complaint with the FCC has at the very least spurred some action by ATT.  I got a call from ATT today, their FCC liaison.  I've been given a case number and the liaison said he would be investigating my problem.

Not an hour later I got another call from the liaison and he said that maybe there was a solution to my problem and that I may loose my signal for a couple hours tomorrow while they change my service address.

When I inquired why I would loose my signal for a couple of hours to do what should take seconds he just replied that the migration of accounts was causing some challenges.

We'll see.

We have a long history of changing our "service" address with Direct.  We used to do it when we went to our marina up north for summer vacations.  Then after our boating days ended we would do it for the RV.

As full timers we try to only change that service address twice a year, once when we get to our winter destination and once when we are stationary for a couple months visiting family up north.  If you do it every month or more you will soon just give up on the whole thing.  They don't hire the smartest folks and it is the "luck of the draw" when you call if you can get it changed easily or not.  I had one young lady finally ask me "what is an RV, I don't understand" after arguing with her for 10 minutes.  

As soon as you detect your call has been answered by a mentally challenged individual then it is just best to hang up, wait a few minutes and dial again.  You will get a different person and maybe slightly smarter.

  On 4/4/2018 at 6:04 PM, FL-JOE said:

as soon as you detect your call has been answered by a mentally challenged individual then it is just best to hang up, wait a few minutes and dial again.  You will get a different person and maybe slightly smarter.

 I suppose it's too much to  ask that they put this feature online.

  On 4/4/2018 at 11:46 PM, hemsteadc said:

 I suppose it's too much to  ask that they put this feature online.

You can change your service address by using the online chat function.  I am not sure if that will remain an option after your account is moved to at&t.

Edited April 4, 2018 by pjstough

ANOTHER UPDATE:

Yesterday, 4/3/18 at 8:30am I got an automated email from ATT. It read as follows: (I x'd out personal info)
__________________________________________________________
AT&T
Support | Log In


Your request to move your AT&T service

Hello,

We have received your request to move your AT&T service to a new service address. Please review the details below to ensure their accuracy. We want to make sure we have the correct information so your move goes as smoothly as possible. 

We'll disconnect your existing service on :
04/04/2018

We'll install your new service at: 
xxxx zzzzzzzzz,
XXXXXXXXX, NM, 88201 9220 

Billing Account Number (BAN): xxxxxxxxxxxxx

Tech arrival window (at new address): 12:00 PM - 04:00 PM on April 11, 2018 

If you're having a technician install your service, you'll get a reminder 2 days prior with your appointment day and time, along with additional information and how to reschedule if necessary. Remember to:
Bring your existing TV receivers to your new home.
Turn on the power in your new home.
Place a TV in every room where TV service will be installed.


Thanks for choosing us,

AT&T
__________________________________________________________

I presume that this is the action they are taking based on the ATT "executive" that is investigating my FCC complaint. Notice that they were going to "disconnect me today, the 4th, and I will be reconnected at my new address on the 11th, seven days later by a tech coming to my location.

Clearly the investigator did not understand the problem. I tried to engage him on our first call and give him the details behind the complaint but he said; "I got it" and brushed be off. The result being the above, they are treating this as if they think this is a sticks and bricks move.

I called the investigator and got his voice mail. Left him a message that said it appears that this "solution" was coming off the rails and would he please give me a call back.

Three hours later I got another automated email. It had some important differences and read as follows:
_____________________________________________________________________
Your request to move your AT&T service

Hello,

We have received your request to move your AT&T service to a new service address. Please review the details below to ensure their accuracy. We want to make sure we have the correct information so your move goes as smoothly as possible. 

We'll disconnect your existing service on :
04/05/2018

We'll install your new service at: 
xxxx zzzzzzzzzzz,
XXXXXXXXX, NM, 88201 9220 

Billing Account Number (BAN): xxxxxxxxx

Service activation date (at new address): 2:00 PM on 04/05/2018 

If you're having a technician install your service, you'll get a reminder 2 days prior with your appointment day and time, along with additional information and how to reschedule if necessary. Remember to:
Bring your existing TV receivers to your new home.
Turn on the power in your new home.
Place a TV in every room where TV service will be installed.


Thanks for choosing us,

AT&T
__________________________________________________________________

So now it seems that my service address change has been moved out another day. But this time the disconnect and activation of the new address are on the same day and there is no tech scheduled to come to my location.

Two hours after this last email I got a phone call from the ATT investigator. He said he was returning my voice message call. When I asked if he was behind the change in the email he had no idea what I was talking about. When I explained he again said that the system was having difficulties and they were working on it.

This time I also asked that if they knew what the process was going to be for an RVer to do a service address change and I got the same no-answer answer, they are working on it.

Tomorrow should be interesting.