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No, NOT with the MyDish app on your phone.
And I don't know if it will work, it is just something I noticed today.
Under "My Profile", there is the "Address" section, showing the service and billing addresses. You can't change the service address, but you CAN change the billing address, and then check a box to also make it the service address.
Next time I move, I will change the billing address to the new location and click the box, changing the service address. Then I will immediately change the billing address back to my home address but not tick the box to change the service address. It "should" work, but we'll see.
If it doesn't work, using chat to change the service address has been pretty easy, most of the time.
Edited May 23, 2018 by remoandiris
The check box label under the billing address is "Same as Service Address".
All checking that box will do is change your billing address to match your service address. It will not change your service address. Sorry...
Today on my Chat to change my Service Address, the CSR offered to sign me up for a Protection Plan. I denied that because I has a Dish VP absolutely tell me that since my house has wheels, there is no way I could have a Protection Plan.
Next the CSR told me that I could change my Service Address myself with the MyDish app. The CSR was very adamant and said I needed to update the APP. I told her my account may be marked for Outdoor Dish but I am not a Pay-As-You-Go subscriber and therefore the feature is not enabled for me.
I'll just using Chat.
Today on my Chat to change my Service Address, the CSR offered to sign me up for a Protection Plan. I denied that because I has a Dish VP absolutely tell me that since my house has wheels, there is no way I could have a Protection Plan.
Next the CSR told me that I could change my Service Address myself with the MyDish app. The CSR was very adamant and said I needed to update the APP. I told her my account may be marked for Outdoor Dish but I am not a Pay-As-You-Go subscriber and therefore the feature is not enabled for me.
I'll just using Chat.
I also have a Outdoor Dish account designation and can't change my locals with the app. I had a longtime DIRT member tell me that it has nothing to do with PayAsYouGo and that it is because I have a leased receiver. I don't think anyone at DISH actually knows what's going on.
And it is getting very frustrating now as we are moving about once a week and the reps on chat are telling me I can do this myself on the app and then continually argue with me when I tell them it’s not available to me yet.
Vicki
And it is getting very frustrating now as we are moving about once a week and the reps on chat are telling me I can do this myself on the app and then continually argue with me when I tell them it’s not available to me yet.
Vicki
Why be frustrated? It takes two to argue. Tell them you don't have a smartphone.
We are fulltime, and have been for almost six years, and have had DISH for almost the entire time. We got the email from DISH a little over a month ago, and I installed the app on the phone. We have been traveling all that time, and the app has yet to work for changing our local channels. I go through the sequence in the app, and the moment I click on the 'Manage Locals' button, the app crashes. Half the time, even the chat feature online fails to work also, so I have to make the call to get the locals changed. I hope that eventually they get the feature working, as it would make life much easier.
I've never had a problem with the Dish chat service other than occasionally with the CSR on the other end, but since the last update, the app does hang on me quite often when I hit "Manage Locals". I hope they get it fixed soon as well...
And it is getting very frustrating now as we are moving about once a week and the reps on chat are telling me I can do this myself on the app and then continually argue with me when I tell them it’s not available to me yet.
Vicki
How far are you moving each time you change locations? You only have to change your service address IF you move out of the local channel spot beam. Here is a link to see a map for Dish Network's spot beam coverage: https://www.satelliteguys.us/thelist/index.php?page=dishnetworkmarkets&sub
For example, Denver's spot beam covers almost all of Colorado, Portland, OR covers all but the far eastern part of OR, most of Washington to include Vancover island in Canada, and down to about 90 miles into norther CA. Even the eastern cities go a 100 or more miles from the city.
It all depends where you are. leaving Texas, we often can do three moves on one Service Address. Coming through Kentucky into Ohio, the last three moves required Service Address changes.
Ran into an interesting situation. Where we are useing Cincinnatti, the HD Locals are on satellite 77 and yet my Hybrid EA tripod dish only receives 61.5 an 72. Have to switch to the WA.
Ran into an interesting situation. Where we are useing Cincinnatti, the HD Locals are on satellite 77 and yet my Hybrid EA tripod dish only receives 61.5 an 72. Have to switch to the WA.
And that's one of the reasons why I'll stick with DPP triple LNB's, a DPH42, and our 1K4 dish if/when we move up to Hopper 3's from our two 2's.
For the very few times this could happen, I just prefer not to interject the DPH42 hardware into the tripod system. And I prefer the DPP 1000.2 for its size, it stows well in the Bounder.
Using the MyDish app to change service address while on the road does work, however, there are still a few glitches in the system.
On May 31 I attempted to change my locals from Arizona to Oregon using the Outdoor section of the app. The app, as well as the automated email responses, indicated the change happened correctly but the locals didn't show up. By June 2 the locals did show up and all was good. Today I again changed them, this time to Seattle, and everything went perfectly with the new locals showing up within about 30 min.
I think the problem the first time was that the app had difficulty sending my receiver a re-authorization to force the change to take place and my receiver had to wait for the regularly scheduled re-authorization to take place, usually around midnight.
Bottom line is making this change via the MyDish app is a work in progress and Dish is still making adjustments to the process. This according to the support tech I was working with via email.
Ron
Since Dish still hasn't enabled the service address feature on my app I'm still doing it the old fashioned way. However, the last couple of moves I went to their Facebook page and did it via the message function. I think the response time is even faster than it is using the online chat on their website.
Using the MyDish app to change service address while on the road does work, however, there are still a few glitches in the system.
On May 31 I attempted to change my locals from Arizona to Oregon using the Outdoor section of the app. The app, as well as the automated email responses, indicated the change happened correctly but the locals didn't show up. By June 2 the locals did show up and all was good. Today I again changed them, this time to Seattle, and everything went perfectly with the new locals showing up within about 30 min.
I think the problem the first time was that the app had difficulty sending my receiver a re-authorization to force the change to take place and my receiver had to wait for the regularly scheduled re-authorization to take place, usually around midnight.
Bottom line is making this change via the MyDish app is a work in progress and Dish is still making adjustments to the process. This according to the support tech I was working with via email.
Ron
I use the following method to force a download of the new program guide:
From the Menu page, go the the "point dish" screen (that is 6-1-1 from the main menu page). Next select "Check Switch" then "Test". Once the test is complete select "done" a couple of times then "cancel" until you get to the searching for signal screen. One it finds the signal for all the satellites it should switch to "downloading program guide". If the new guide doesn't come down I wait about 5 more minutes and try the process again. If it still doesn't come down then I start a chat session stating I have changed service address and the new locals are not downloading and requesting they send a reset or what ever to the receiver to allow it to download the new program guide.
Just unplugging the receiver from power doesn't force a download of the program guide.
I dislike waiting for 30 minutes to an hour only to find out the locals didn't change.
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